We aim to dispatch all orders within 1 working days (assuming stock is available). If your order is urgent please call 0208 686 5544.
In the case of special order products designed to individual customer specifications, a delay may apply to allow for production of the item. This will be stated in the individual product description, where applicable.
The length of time an order takes to reach its intended destination will depend on the location. UK inland orders will typically arrive within 2 days of dispatch but it is likely that overseas deliveries will take 5-7 days.
In addition, please be advised that we are unable to make any deliveries during weekends (any destination) or over bank holidays (UK only).
Delivery destinations served
Orders can be delivered throughout the United Kingdom (including the Channel Islands), European Union, United States, Canada, Australia, China, Taiwan, Hong Kong, New Zealand, Japan, and many other international locations. If your country is not on the list of available destinations please call 0208 686 5544 and we'll try to help.
Please note: Courier, special and international delivery must be signed for at the delivery address and cannot be left with a neighbour. If you are unlikely to be home please choose a different delivery address.
Please note: Orders for delivery outside of the UK may be subject to customs charges.
Carriage charges are based on total order weight, destination, and class of service selected. Customers may choose from standard delivery (via Royal Mail in the UK / Airmail overseas) or the faster but more expensive, private courier option which is trackable and requires a signature upon delivery.
1st Class Post
2nd Class Post
UK Courier 1-2 days
International courier 5-10 days
If you choose the post option these are non-trackable and we do not accept any liability for the goods once they have left our warehouse N.B: Delivery options offered may be limited to private courier only with larger orders and / or certain destinations. Orders weighing over 2Kg will always be sent by courier. Orders weighing more than 1Kg will be sent by courier if the destination is outside the UK.
Application of delivery charges in the basket
For unregistered customers, initially, your basket will be shown without delivery charges applied. However, during the checkout process you will be given the opportunity to specify your order's delivery destination. This information will then allow us to calculate the appropriate delivery charge to apply to your order.
Registered customers with a single 'fixed' delivery address should see their charges calculated (and re-calculated as items are added / removed) from the outset. Those registered customers without a single allowed delivery address will need to specify the destination of their order at the start of the checkout process in order to see their delivery charges applied in the basket. N.B: Please note that where multiple delivery options exist for a destination, delivery charges may not in fact be calculated until the point of delivery method selection during the checkout process.
Specifying a different address for delivery
If you require the dispatch of your order to an address other than the billing / cardholder's address, simply specify that your delivery address will be different from your billing address at the start of the checkout process and you will be offered the opportunity to enter / select the alternative details later in the process.
Customs For Non UK Deliveries
If your delivery address is outside of the UK then any additional charges for customs clearance must be borne by you. We have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country, so you should contact the local customs office for further information if you have concerns.
When ordering from the ASL shop, you're considered the importer of record and must comply with all laws and regulations of the country in which the goods will be received.
Customs authorities require us to state the value of the items on the parcel; this also applies to packages labelled as ‘gift/s’.
Please note: Cross-border deliveries can be subject to opening and inspection by customs authorities.
Orders dispatched by private courier are traceable. Orders despatched via post are non-traceable
What to do if your order fails to arrive
If you order fails to arrive please check the tracking information with the service provider to see if the goods are still in transit or that the package is not being held at your local post / sorting office.
If they are unable to locate or deliver the item please contact us on 0208 686 5544 with the shipping details and we will investigate.